Man With Van Nunhead Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Nunhead provides moving, collection, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing services to begin, the customer agrees to these terms. They are written to be clear, practical, and fair, and they apply to all standard man and van services, light removals, item transport, and similar jobs unless we agree otherwise in writing. These terms should be read carefully before placing a booking, as they explain how a job is arranged, paid for, cancelled, and completed.
In these terms, references to “we”, “us”, and “our” mean Man With Van Nunhead; references to “you” and “your” mean the customer, client, or person requesting the service. A booking may be made by an individual, business, landlord, tenant, or other authorised party. If you book on behalf of another person, you confirm that you have authority to do so and that both you and the recipient of the service accept responsibility for the information provided and the charges incurred.
We reserve the right to refuse or withdraw a quotation, or to decline a booking, where the information supplied is incomplete, inaccurate, misleading, or changes materially before the service date. Any estimate or quotation is based on the details provided at the time of enquiry, including the items to be moved, access conditions, distance, timing, and any special handling needs. If the actual service differs from the original description, additional charges may apply.
Booking Process
A booking is normally confirmed when you accept our quotation and we acknowledge the job in writing, by text, email, or another agreed method. A booking may also be considered confirmed once a deposit has been paid or once we have scheduled the job and expressly reserved a time slot for you. Please check all booking details carefully, including the date, start time, collection and delivery addresses, list of items, and any access restrictions. It is your responsibility to make sure the information is correct.
We may ask for photographs, item lists, floor numbers, parking details, or other relevant information before accepting a booking. This helps us assess the correct vehicle size, labour requirements, and likely duration. If you do not disclose matters such as heavy items, restricted access, no lift access, long carrying distances, disassembly needs, or waiting delays, we may revise the price on the day or cancel the booking where performance would be unsafe or impractical.
Any time slot provided is an estimate unless we specifically state otherwise. Traffic, weather, road restrictions, earlier jobs, and access problems can affect arrival and completion times. We will use reasonable efforts to attend as scheduled, but we do not guarantee exact timing. If circumstances beyond our control cause a delay, we will inform you where reasonably possible and continue the job as soon as we can.
Payments
Unless otherwise agreed, payment is due on completion of the service on the same day. We may require a deposit, prepayment, or card authorisation for certain bookings, including larger jobs, long-distance work, same-day services, or bookings made at short notice. Accepted payment methods may include bank transfer, debit card, credit card, cash, or another method agreed in advance. Any deposit paid is usually non-refundable except where we cancel the job or where we agree otherwise in writing.
Quoted prices are based on the service described at the time of booking. If the job takes longer than expected because of inaccurate information, additional items, extra waiting time, parking issues, access delays, or requests for additional work, we may charge an additional amount. If an hourly rate applies, charges will be calculated by the time used, including reasonable waiting time, loading, unloading, travel between agreed points if stated, and any other agreed labour. We may also charge for materials, tolls, parking fees, or other expenses incurred on your behalf if these were not included in the original quote.
Where a payment is overdue, we reserve the right to charge reasonable recovery costs and interest to the extent permitted by law. If you dispute an invoice, you must tell us promptly and provide clear reasons. You must not withhold payment for undisputed parts of a job simply because there is a separate issue in dispute. If we agree to issue a revised invoice or partial refund, that will be treated as a goodwill adjustment unless otherwise required by law.
Cancellations, Rescheduling, and Non-Attendance
You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel more than 48 hours before the scheduled time, we will usually not charge a cancellation fee unless we have already incurred unavoidable costs. If you cancel within 48 hours of the scheduled time, a cancellation fee may apply. If you cancel on the day of the booking, or if we attend and are unable to complete the job because you are not present, the property is inaccessible, or the job cannot proceed for reasons within your control, you may be charged the full or a substantial part of the quoted price.
We may need to reschedule in rare circumstances, including vehicle breakdown, illness, unsafe weather, road closures, legal restrictions, or other events outside our reasonable control. If we do so, we will try to give notice and arrange a new time as soon as possible. We are not responsible for indirect loss caused by a reasonable rescheduling, but we will act in good faith to minimise inconvenience. If we cancel and are unable to offer an alternative that works for you, we will refund any advance payment for the cancelled element of the service.
If you wish to amend the service after booking, we will do our best to accommodate changes, but this may affect pricing, staffing, vehicle allocation, or availability. Changes requested at short notice are not guaranteed. A request to move the date, add items, change delivery details, or extend the job may be treated as a new booking or a revised quotation. We recommend that all significant changes are agreed in writing before the service starts.
Service Standards and Customer Responsibilities
You must ensure that the items to be moved are ready for collection, unless we have agreed packing or preparatory work as part of the service. Fragile items should be properly protected and packed. You are responsible for removing loose contents from furniture, securing drawers and doors, disconnecting appliances where required, and ensuring that items do not contain prohibited or hazardous materials. If you ask us to move an item that is already damaged or unstable, you accept the risk that the condition may worsen during handling unless we were negligent.
You must make sure there is suitable access for the vehicle and for loading and unloading. This includes arranging parking where needed, advising of height restrictions, stairs, narrow entrances, security requirements, and any other access issues. If we are delayed by a lack of parking, restricted entry, lift faults, building rules, or waiting for keys or access codes, we may charge for the additional time. If access conditions are materially different from those described, we may refuse to proceed until the issue is resolved or may revise the job price.
You are responsible for checking that all items handed over for transport are your property or that you have permission to move them. We do not knowingly transport stolen goods, unlawful items, or items that breach safety, customs, or transport laws. We may refuse to carry items we reasonably believe are dangerous, unsuitable, or likely to cause damage to people, property, or the vehicle. This includes but is not limited to explosives, corrosive substances, flammable liquids, gas cylinders, live animals, or controlled substances.
Where we provide loading assistance, we will use reasonable care and skill. However, some items are inherently difficult to move due to size, weight, shape, age, or condition. You should tell us in advance about pianos, safes, antiques, glass items, large appliances, or anything requiring special lifting equipment or disassembly. We may decline to move an item if it is unsafe to do so with the equipment and staff available. Any refusal made on safety grounds will not be treated as a breach of contract.
Liability
We will carry out our services with reasonable care and skill. If we are found liable for direct loss caused by our negligence, our liability will be limited to the reasonable cost of repair or replacement of the affected item, or the price of the service, whichever is lower, except where the law says otherwise. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
We are not liable for pre-existing damage, wear and tear, hidden defects, or damage caused by inadequate packing, poor item condition, or instructions given by you or your representative. We are also not liable for indirect, special, or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide evidence, including photographs and a description of the circumstances.
If you ask us to perform work that involves dismantling, reassembly, lifting through tight spaces, or moving items that have not been properly prepared, you accept the normal risks associated with such work. We will take reasonable precautions, but some risk remains in any moving service. You are encouraged to remove valuables, cash, documents, jewellery, and irreplaceable items before the job begins unless we have specifically agreed to carry them.
Waste Regulations and Disposal
When our service includes disposal, clearance, or removal of unwanted items, all work must comply with UK waste law and local authority rules. We will only remove waste that we are permitted to carry. You must tell us in advance if any waste is suspected to be hazardous, contaminated, electrical, or subject to special disposal controls. We may refuse any item that we believe requires specialist treatment, a permit, or a facility we are not authorised to use.
You must not ask us to dispose of waste illegally, fly-tip materials, or leave items in unauthorised locations. Waste transfer must be done lawfully, and where required, documentation may be completed to identify the type and source of the waste. If you are the waste producer, you remain responsible for accurate descriptions of the materials and for ensuring that they are presented for collection in accordance with the law. We may decline disposal work if the customer cannot confirm lawful ownership or origin of the waste.
Electrical items, fridges, mattresses, paint, chemicals, batteries, tyres, and similar items may require special handling or incur separate disposal costs. Any charges relating to lawful disposal, recycling, licensed facilities, or certificates of treatment may be added to the quote if not already included. If an item is incorrectly described and later found to be restricted waste, you may be charged any additional costs we incur or the service may be suspended until the issue is resolved.
Data, Access, and Third Parties
We may record essential job information such as names, addresses, item details, access notes, and payment records for business and legal purposes. We use this information only as necessary to deliver the service, manage bookings, maintain records, and comply with legal obligations. We may share limited details with staff, contractors, insurers, accountants, or payment providers where necessary for the completion and administration of the job.
If another person is present at the collection or delivery point and gives instructions on your behalf, we may rely on those instructions if it is reasonable to do so. We are not required to verify authority in every situation, especially where the person appears to be acting for you. You remain responsible for ensuring that any third party involved in the booking understands the arrangement and has authority to provide access, sign for delivery, or approve reasonable changes where needed.
Any property left in our vehicle or in temporary storage pending completion should be claimed promptly. We will make reasonable efforts to return misplaced items identified after a job, but you must notify us without delay. Items not claimed within a reasonable period may be handled in accordance with applicable law and any relevant storage or disposal rules, and we may charge reasonable costs associated with storage, handling, or return.
Complaints and Disputes
If you are unhappy with any part of the service, you should tell us as soon as possible so we can investigate. We prefer to resolve issues quickly and fairly. Please provide the booking details, a description of the problem, and any supporting evidence. We may ask for photographs or a statement of what happened. A complaint does not remove your obligation to pay any undisputed sums due for the service provided.
Where a dispute cannot be resolved informally, both parties agree to act reasonably and to consider negotiation before taking formal action. Nothing in these terms prevents either party from seeking legal remedies where appropriate. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.
Governing Law
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If you are contracting as a consumer, your statutory rights are not affected by these terms. If you are a business customer, you confirm that you have authority to enter into the contract and that these terms form the entire agreement between us unless otherwise agreed in writing.
These terms may be updated from time to time to reflect changes in the law, business practices, or service arrangements. The version in force at the time of your booking will apply to that booking unless we agree a different version in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With Van Nunhead services.
Final Note
All services are provided subject to availability, lawful access, and safe working conditions. We aim to deliver a professional, reliable, and straightforward man with van service while keeping the booking, payment, and moving process clear for customers.