Privacy Policy
Man with Van Nunhead Privacy Policy
This Privacy Policy explains how Man with Van Nunhead collects, uses, stores and protects personal data relating to customers and prospective customers in the Nunhead area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.
This Privacy Policy applies to all Man with Van Nunhead customers and individuals who make enquiries or bookings for our services in the Nunhead area, whether contact takes place by phone, online form, text message, or any other communication method.
Who we are and scope of this policy
Man with Van Nunhead is a local removals and transport service operating in and around the Nunhead area. For the purposes of data protection law, we act as the data controller when we process your personal data in connection with providing quotations, bookings, removals and related services.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will apply the most recent version available at the time of your interaction with us.
Personal data we collect
We only collect personal data that is relevant and necessary for providing and managing our services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, pickup and delivery addresses, and preferred contact details.
Booking and service details, such as service dates, time windows, property access information, inventory or description of items to be moved, and any specific instructions you provide.
Communication records, such as messages, notes from phone calls, and any other communications you send to us in relation to a quotation, booking or complaint.
Payment and transaction information, such as payment confirmations, invoices, and records of amounts paid and outstanding. We do not retain full payment card details when payment is processed through a third party payment processor.
Technical and usage information where applicable, such as basic device or browser data and service usage information if you use any online form or digital channel provided by or on behalf of Man with Van Nunhead.
How we collect your data
We may collect personal data about you through the following methods:
When you contact us directly to request a quote, make a booking or ask a question.
When you use an online enquiry form or booking form associated with Man with Van Nunhead.
When you communicate with us by phone, text message or other messaging service to discuss a booking, provide instructions, or give feedback.
When third party platforms or business partners lawfully share your details with us in order to enable us to provide our services to you.
Lawful bases for processing your data
We will only process your personal data where we have a lawful basis to do so under applicable data protection law. Depending on the context, we rely on the following lawful bases:
Contract. We process your data when it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, carry out a move, and handle related administrative tasks.
Legal obligation. We may process your data when necessary to comply with legal obligations, such as tax, accounting, or regulatory requirements.
Legitimate interests. We may process your data where we have a legitimate business interest that is not overridden by your rights and interests. This may include managing our business operations, improving our services, maintaining records, preventing fraud, and handling enquiries or complaints.
Consent. In limited cases, we may rely on your consent for particular uses of your data, such as certain forms of marketing where required by law. You can withdraw consent at any time for future processing by contacting us using the details in this policy.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations and respond to your enquiries about our services.
To manage bookings, schedule moves, and deliver our services safely and efficiently.
To communicate with you about your booking, including confirmations, reminders, changes or follow-up queries.
To process payments, issue invoices, and maintain accurate financial and service records.
To handle complaints, disputes or claims and to improve our services based on your feedback.
To maintain internal records for business planning, service quality analysis and operational management.
To comply with legal, regulatory and insurance requirements applicable to our business.
Data sharing and processors
Man with Van Nunhead does not sell your personal data. We may share your personal data with third parties where necessary for the purposes described in this policy and in accordance with data protection law. These third parties may include:
Service providers acting as data processors who provide services such as payment processing, booking or customer management software, cloud storage, or communication tools. These providers only process your data on our instructions and are subject to contractual obligations to protect your data.
Professional advisers, such as accountants, insurers and legal advisers when it is necessary for them to provide their services to us.
Regulators, law enforcement, or other authorities where we are legally required to share information, or where it is necessary to protect our rights, your safety, or the safety of others.
Any other third party where you have expressly requested or consented to us sharing your data.
Data transfers outside the UK or EEA
Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we take steps to ensure that an adequate level of protection is in place, for example by relying on adequacy regulations or using approved standard contractual clauses or equivalent safeguards as required by data protection law.
Data retention
We will keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain booking and transaction records for a period that aligns with legal limitation periods and tax or accounting obligations. Communication records and enquiry details may be retained for a shorter period, unless they are needed in connection with a booking, dispute or claim.
When personal data is no longer required, we will dispose of it securely, either by deleting it or by anonymising it so that it can no longer be linked to you.
How we protect your data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include restricted access controls, secure storage, password protection, and the use of reputable service providers with appropriate security standards.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should take care when sharing personal data with us and avoid sending sensitive information unless it is necessary.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data.
Right to rectification. You have the right to ask us to correct or update personal data that you consider inaccurate or incomplete.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations.
Right to data portability. You may have the right to receive the personal data you have provided to us in a structured, commonly used format and to transmit that data to another controller where technically feasible.
Right to object. You have the right to object to certain types of processing, including processing based on legitimate interests or for direct marketing.
Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time for future processing.
If you wish to exercise any of these rights, please contact us using the contact details made available through our usual communication channels. We may ask you to provide information to help us verify your identity before responding to your request.
Complaints and contact
If you have any questions about this Privacy Policy or how Man with Van Nunhead handles your personal data, you can contact us using the contact information provided on our service materials or communications.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being used. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply to all personal data held by Man with Van Nunhead from the date it is published. We recommend that you review this policy periodically to stay informed about how we protect your personal data.
