Terms and Conditions
Man with Van Nunhead Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Nunhead provides removal, transport and related services. By making a booking, you agree that these Terms and Conditions will apply to all services we carry out for you. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or organisation purchasing our services.
1.2 We, us or our means the removal service trading as Man with Van Nunhead.
1.3 Services means any man and van, removal, transport, delivery, collection, loading, unloading, packing, or related services we agree to provide.
1.4 Booking means a confirmed request for services made by the client and accepted by us.
1.5 Goods means the items, belongings or materials that we are asked to handle, move, store or dispose of.
1.6 Working day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 We provide man and van, household and office removal, collection and delivery, and related transport services within our operating area and beyond by agreement.
2.2 Our services include transporting goods from the agreed collection address to the agreed delivery address, with reasonable care and skill, and in accordance with these Terms and Conditions.
2.3 Any additional services, such as packing, furniture assembly or disassembly, storage, or waste removal must be expressly agreed at the time of booking or subsequently confirmed by us before being carried out.
2.4 We reserve the right to decline any booking or any request to transport particular goods at our sole discretion, especially where items are unsafe, illegal, excessively heavy, or may cause damage to our vehicle or other goods.
3. Booking Process
3.1 You may request a quotation by providing us with accurate details including:
a) Collection and delivery addresses and access details.
b) A clear description and approximate quantity or volume of goods.
c) The preferred date and time for the service.
d) Any special handling requirements or restrictions.
3.2 Quotations are based on the information you provide. If that information is incomplete or inaccurate, we may amend the quotation or apply additional charges to cover any extra time, distance, labour or equipment required.
3.3 A booking is only confirmed once we have accepted it and you have agreed to the quoted price and any applicable terms, including any deposit requirement.
3.4 By confirming a booking, you warrant that you are the owner of the goods or are authorised by the owner to enter into this agreement and to arrange their transport.
4. Prices and Payment
4.1 Prices may be quoted based on an hourly rate, a fixed price, or a combination of both, as notified to you at the time of booking.
4.2 Unless we expressly agree otherwise, our prices do not include parking charges, congestion charges, tolls, ferry charges, storage costs, customs charges or any third-party fees. These will be payable by you in addition to our fees.
4.3 You are responsible for ensuring suitable parking is available and for any penalties arising from failure to arrange lawful and adequate parking at the collection or delivery address.
4.4 We may require a deposit to secure the booking. Any required deposit and the method of payment will be notified to you before you confirm the booking.
4.5 Unless we agree an alternative arrangement, payment of the balance is due immediately upon completion of the services on the day of the move.
4.6 If payment is not made when due, we may:
a) Charge interest on the overdue amount at the statutory rate until payment is received in full.
b) Retain possession of some or all of the goods until we receive payment in full.
c) Refuse to carry out any further services for you.
5. Client Responsibilities
5.1 You must ensure that:
a) The goods are properly packed, secured and ready for transport, unless we have agreed to provide packing services.
b) Fragile or high-value items are clearly identified and, where appropriate, separately protected.
c) All goods are lawful to possess and transport and are not prohibited under these Terms and Conditions or by applicable law.
d) Adequate access is available at both collection and delivery addresses, including safe and reasonable access to the building, lifts if applicable, and nearby parking for our vehicle.
e) You or an authorised representative is present to supervise loading and unloading and to check that the correct items are collected and delivered.
5.2 You must not include in the goods any prohibited or dangerous items, including but not limited to:
a) Explosives, firearms, weapons or ammunition.
b) Flammable or hazardous materials, including gas cylinders, fuel, solvents, chemicals or paint unless we specifically agree.
c) Illegal substances or goods obtained unlawfully.
d) Perishable items or living beings, including animals or plants, unless specifically agreed.
5.3 If we discover that we are carrying prohibited or dangerous items, we may take steps to dispose of them safely and you will be liable for any related costs, loss or damage.
6. Access, Parking and Delays
6.1 You are responsible for providing accurate information about access conditions at collection and delivery addresses. This includes stairs, lifts, narrow doorways or corridors, height restrictions, and any parking limitations or permits required.
6.2 If we encounter unexpected access problems, or if you have not obtained necessary permissions or permits, this may result in additional charges or delays, or in some cases the service may not be completed.
6.3 We will use reasonable efforts to arrive at the agreed time, but times are estimates and not guaranteed. We are not liable for delays caused by traffic, roadworks, accidents, weather conditions, vehicle breakdown, or other circumstances beyond our reasonable control.
6.4 If a delay is caused by your act or omission, including your late arrival, incomplete packing, or failure to provide access, we may charge for waiting time at our standard rates.
7. Cancellations and Amendments
7.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.
7.2 We may apply a cancellation charge based on the notice you provide:
a) If you cancel more than 7 days before the scheduled service date, we will usually refund any deposit paid, less any reasonable administrative costs.
b) If you cancel between 7 days and 48 hours before the scheduled service date, we may retain part or all of the deposit to cover our lost booking time.
c) If you cancel less than 48 hours before the scheduled service date, or fail to be present when we arrive, we may charge up to 100 percent of the quoted price.
7.3 If you request changes to the date, time, address, size of move or scope of services, we will use reasonable efforts to accommodate your request, but this may not always be possible. Any agreed changes may result in a revised quotation and additional charges.
7.4 We may cancel the booking if:
a) You do not pay any required deposit or payment when due.
b) We reasonably believe that the service cannot be carried out safely or lawfully.
c) Circumstances beyond our control prevent us from providing the services. In such cases we will refund any deposit paid, but we will not be liable for any resulting losses.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in handling and transporting your goods.
8.2 Our liability for loss of or damage to goods is limited to direct loss caused by our negligence. We are not liable for indirect or consequential loss, including loss of profit, loss of income, or loss of use.
8.3 We will not be liable for:
a) Loss or damage arising from your failure to pack items properly, unless we have provided packing services.
b) Loss or damage to fragile items where you have not informed us of their nature or special requirements.
c) Damage to furniture or goods that were already defective or in poor condition.
d) Loss of or damage to perishable items, plants, animals, money, jewellery, watches, precious metals, stones, deeds, securities or other valuable documents, unless we have expressly agreed in writing to accept responsibility for them.
8.4 Our total liability for any claim shall not exceed the lower of the cost value of the goods or a reasonable repair cost, subject to any overall monetary limit that we may specify to you prior to the service.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law.
9. Claims and Complaints
9.1 You should inspect your goods as soon as reasonably possible after delivery.
9.2 If you believe that any goods have been lost or damaged, you must notify us in writing as soon as reasonably practicable and no later than 7 days after completion of the services. We may not be able to consider claims made outside this period.
9.3 We may request photographs, receipts, or other evidence to assess any claim.
9.4 We aim to handle complaints fairly and promptly. We may offer repair, replacement, or compensation at our discretion, subject to the limitations set out in these Terms and Conditions.
10. Waste and Recycling Regulations
10.1 If we agree to remove waste, unwanted items or materials, we will do so in accordance with applicable waste management and environmental regulations.
10.2 We are not a household refuse collection service and will only remove items that you have expressly instructed us to take.
10.3 Certain items cannot be taken as general waste, including but not limited to hazardous materials, chemicals, asbestos, clinical waste, gas bottles, tyres, or electrical items requiring specialist treatment, unless specifically agreed.
10.4 You remain responsible for correctly identifying any items that require special treatment or disposal. If we incur additional costs for specialist disposal because you did not inform us of the nature of the items, you will be liable for those costs.
10.5 Where possible, we will seek to reuse or recycle items that are suitable for this purpose, but we do not guarantee that any particular items will be recycled.
11. Insurance
11.1 We maintain insurance appropriate for a removal and transport service. Details of cover available can be provided upon request.
11.2 It remains your responsibility to consider whether your own insurance arrangements, including home or business contents insurance, provide sufficient cover for the move, and to obtain additional insurance if necessary.
12. Data Protection and Privacy
12.1 We will collect and use your personal information only for the purposes of managing your booking, providing our services, processing payments and handling any queries or claims.
12.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where this is necessary to provide the service, comply with the law, or with your consent.
13. Force Majeure
13.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. This includes, but is not limited to, extreme weather, accidents, road closures, traffic disruption, strikes, lockouts, civil unrest, acts of terrorism, epidemics, or failure of suppliers or subcontractors.
13.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and will use reasonable efforts to minimise the effect on the services.
14. Termination
14.1 Either party may terminate the agreement immediately if the other party commits a serious breach of these Terms and Conditions and does not remedy that breach within a reasonable time after being asked to do so.
14.2 Termination will not affect any rights or obligations that have already arisen, including your responsibility to pay for services already provided or costs already incurred.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
16.2 No variation of these Terms and Conditions shall be binding unless agreed by us in writing.
16.3 Any failure by us to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and replace any previous understandings or agreements, whether oral or written.
